Information for students

Your course programme

You will be given your course programme on arrival. Please make sure you understand the programme and what you need to take with you each day.

Most lessons are 45 minutes long and the overall aim is ‘Increasing communicative competence and linguistic self-confidence’ Most courses have 4 lessons each morning with a half hour break after the second lesson.

Your English lessons will include a mix of communication activities as well as pronunciation, vocabulary and grammar practice as well as training in the four skills, speaking, listening, reading and writing. Since you are in the UK, speaking and listening will be prioritised as you have so many opportunities to practise these and become more fluent! Most of our courses also include a project. Course diaries and project work offer you the chance to get involved in a blog, vlog, presentation or music and drama activity for example.

If you have not completed an online placement test prior to the course, you will be given a test to assess your level of English on arrival. The aim of the test is to place you in a suitable class.

For your achievements, you will receive a SUL certificate at the end of your course. You will receive a personal academic report and your parents / guardians are also welcome to request this academic report from once you return home.


We work hard to offer you a place where you can relax and be happy during your language course. British food is famous for a lot of reasons and we hope you will enjoy a ‘taste’ of British culture! If you are not sure of the food or have any questions please let your family know or tell your Course Director. If you have allergies please tell the Course Director or your host family.

Please give your mobile number to your host family on arrival and put their number into your phone.

You will usually share a twin bedroom with a student of the same gender and roughly the same age as you unless you have specifically requested a single room (depending on availability). You will usually have a bathroom that is shared with the family. Students with the same mother tongue will only be placed together if this is asked for.

Please respect the privacy of the family members and don’t go into their bedrooms. Only use the host family’s phone with their permission and make sure you can pay for any calls you make. Make every effort to respect the timetable of your days with respect to meal times, bed times and times of return to the house.

Living with a British family means getting to know how they live; this is not a hotel! Try to find out how the family lives and tell them about your life back home.

Your family will look after you, give you three meals a day and wash one load of laundry each week. Please be careful in their home- if you damage something, offer to pay for it!

Please give your mobile number to your Course Director on arrival and put their number into your phone.

You will usually be in a bedroom or dormitory of between 2 and 6 students of the same gender and roughly the same age as you.

Make sure you know the layout of the college and where everything is: the dining room, the sleeping accommodation, toilets, showers and sports and social venues. Don’t be afraid to ask if you don’t know!

Please respect the timetable, be on time for meals, lessons and activities as well as for bed times.

All centres are non smoking. Please respect the site rules.


If you have a Group Leader, speak to them as soon as you can. If not speak to your SUL welfare group leader or Course Director.

Please ask your family to help wherever possible. They can take you to the doctor or to hospital if needs be. During the day you may be taken by your group leader (if any) or the SUL Local Organiser.

It is your Course Director (or your Group Leader) who will look after you and take you to the doctor or to hospital if necessary.

If you have any problems at all with your accommodation you should talk to your Group Leader or the SUL Course Director who will be happy to help you. In an emergency you can always call SUL Head Office on 01726 818676 (24 hours).

SUL provides you with free StudentGuard insurance which provides cover for your stay in the UK (courses of 6 days or more).

For further details please see the key facts document on our website.

The UK is a pretty safe place but please do be careful with your money and valuables. Especially be careful in London where phone and bag snatching can be a problem.

All your activities and transport are included in the course so the only money you need is pocket money. We recommend from about £50 per week should be enough.

Make sure you give your passport to the Course Director or to your Group Leader on arrival for safekeeping. Do not carry your passport around with you.

On courses where you need to take public transport (buses, trains or underground) SUL will provide you with a pass and your family or other SUL staff will show you how to make the journey so you can be confident of not getting lost. In some circumstances we will accompany you on the first day.

Please make sure you know what to do in case of fire. On residential courses you will have a fire practice. In homestay you will be told how to escape in case of fire. In both cases leave the building immediately. Do not stop to collect coats or bags.

Want to learn English fast?!

  • Speak English whenever you can
  • Get to know other students
  • Join in all classroom activities
  • Be prepared to try activities you may not have done before
  • Tell your teacher or host family if you have any problems
  • Get to know your homestay family and join in with them
  • Work hard and enjoy yourself!

UK laws & course rules

Your SUL team will show you where the meeting places are, where activities and lessons take place, as well as other places of interest or importance as well as places you can’t go.
There are rules in place which you must obey to ensure your safety and enjoyment. If you need help to understand these rules or if you have any questions, please ask a member of the SUL staff as it is very important that these rules are understood and followed:

We do NOT allow alcohol to be consumed by our students (on or off site or in host families).
In England, it is illegal for under 18’s to buy cigarettes. Only designated smoking areas must be used. Please ask.
The use of any drug is strictly prohibited.

  • We do NOT allow alcohol to be consumed by our students (on or off site or in host families).
  • In England, it is illegal for under 18’s to buy cigarettes. Only designated smoking areas must be used. Please ask.
  • The use of any drug is strictly prohibited.
  • All students must attend English lessons, all meal times and excursions that are specified on their activity programme.
  • Damage to school, host family property or fire equipment will not be tolerated. Students who cause damage will have to pay for it. The whole group will be charged for any damage to accommodation and centre property when an individual cannot be found responsible.
  • Students are not allowed to enter restricted areas – all of these areas in the school will have clearly visible signs and at home will be explained by host families.
  • Under no circumstances are students allowed to leave the supervision of the responsible adult without permission and should not leave their host family accommodation at night. Curfew hours (maximum 10pm) must be respected.
  • Students’ rooms must be kept tidy to allow host families and cleaners to maintain a good state of cleanliness.
  • Students must not take photos / videos of either students or group leaders or members of staff without first asking permission.
  • In England, it is illegal to have sex with anyone under the age of 16.
  • Please show respect for all other people you meet, children or adults from whatever background.

These rules will be enforced by all members of SUL staff.

What is expected of you?

  • Manners – always say please and thank you. Students must remember to be courteous and show good manners to SUL staff, catering staff and members of the public as well as each other.
  • Please respect fellow students, staff, members of the public and host families.
  • Students are reminded to try to speak English at all times, both at school and with their host families (if appropriate).
  • Students are expected to report any bullying to SUL staff or group leaders.
  • Students are expected to try and integrate with all students of different nationalities and ethnic backgrounds that we may have at our centres. Students are also actively encouraged to try to learn as much as possible about all the different countries that other students come from.
  • House rules – All students are expected to follow the house and school rules which are given to them on arrival.
  • Curfews (when you must get back to your accommodation in the evening) – Please note that all students MUST adhere to their individual curfew times as confirmed on arrival. As a guide, all students must be in by 10pm at the LATEST and all students must be in bed by 11pm.
  • When travelling and walking either from school or host family residences, students must be aware of their surroundings. Always travel in pairs wherever possible.
  • When crossing the roads be extra vigilant and remember that in the UK traffic drives on the left hand side of the road so you must always look right then left.

When we may send you home?

If students continue to break these rules, they will be required to return home at their parents’ expense – no refunds will be given.

If you break the rules and damage occurs you will be responsible for this damage.

A student may be asked to leave the course and school, if for any reason whatsoever:

  • He or she has broken the laws of the country.
  • Put him or herself or others in danger.
  • His/her anti-social or bullying behaviour* threatens the well-being of other course members, the staff of the school or members of the public.
  • Unsatisfactory attendance renders it impossible to deliver the course.

*Bullying/abusive behaviour is taken very seriously and will not be tolerated in any circumstance. It is the deliberate and or repeated action of making another person unhappy or threatening them physically and mentally which may result in students being sent home.

SUL complaints & emergency help

Please try to get help in this order if possible:

  • Speak to your Group Leader or Welfare Group Leader
  • Speak to the SUL Course Director
  • Speak to your Agency Representative
  • Speak to SUL Head Office: 01726 814227 or 01726 818 676 (24 hours- diverts to duty mobile)
  • Speak to ABLS: Accreditation Body for Language Services Tel: +44 (0)1493 393471
  • SPEAK TO CHILDLINE 0800 1111 (if you are in physical or psychological danger) or call 999 and ask for the police.
  1. The first person to contact if you are concerned about anything is your group leader or welfare group leader.
  2. If your group leader is unable to help or you feel unable to talk to them, you should contact the SUL Course Director, whose name and contact details will be given to you at the start of the course.
  3. Those students who come with a group leader will also have a contact name and telephone number for the agency in your country. The agency will be able to contact the SUL office on your behalf about any concerns you may have.
  4. Again if the Course Director is unable to help or you do not feel able to talk to them, please contact the SUL office directly. Our emergency number is 01726 818 676.
  5. In the UK there is a free phone number for a child helpline which any child can call if they feel that they are in physical/psychological danger: 0800 1111. Alternatively call the police on 999.

What to bring with you

  • Suitable clothing —t shirts, jumpers, jeans, pyjamas, raincoat
  • Appropriate footwear—for sports activities, walking and excursions
  • Swimwear
  • Towels
  • Toiletries
  • Laundry bag
  • Pens, pencils and a dictionary
  • 2 pin to 3 pin adaptor for electrical items

We strongly advise that you do NOT bring…

…valuable items, in particular:

  • Expensive watches
  • Games consoles
  • Laptops
  • Jewellery
  • Large amounts of cash

Don’t forget…

  • You need to provide emergency contact details for your parents or guardians.
  • We need to know about any medication you are taking as well as any important medical details.
  • Tell us about your travel plans so we can meet you.

Keeping you safe

SUL Language Schools believes that children have rights as individuals and should be treated with dignity and respect.

SUL Language Schools will work hard to provide a safe environment for any young people (under 18) in its care while they are studying with SUL Language Schools.

We believe:

  • The welfare of young people is our first concern.
  • All young people, whatever their age, culture, disability, gender, language, racial origin, socio-economic status, religious belief and/or sexual identity have the right to safeguarding from abuse.
  • It is everyone’s responsibility to report any concerns about abuse to the SUL Designated Safeguarding Officer, and we pass on any concerns about an adult to the Social Services and Police.
  • All incidents of alleged poor practice, misconduct and abuse will be taken seriously and responded to swiftly and appropriately and the appropriate authorities will be informed.
  • We will always comply with UK law.

Child safeguarding procedures

SUL Language Schools has a Designated Safeguarding Officer to be the lead person with regard to child safeguarding issues.

At SUL Language Schools the Designated Safeguarding Officer is Stephanie Coon.

Please call +44 (0)1726 818 676 in any case where you or other students feel they are at risk from any adult.

You should be aware that where child safeguarding issues are involved, it is not possible to offer confidentiality to a person under 18 as any disclosures must be reported.

Remember, call SUL on +44 (0)1726 818 676 in cases of emergency.

Useful contact information


(Fire, Police, Ambulance and Coast Guard)

CHILDLINE 0800 11 11

(if you are in physical or psychological danger)

SUL emergency contact telephone number including welfare & safeguarding issues (24 hours): 01726 818676

International operator: 155

Access codes to dial out of the UK:

  • France +33
  • Spain +34
  • Italy +39
  • Germany +49
  • Russia +7
  • China +86

Centre and host family contact details will be given to you on arrival as well as details of your nearest medical centres. Please keep this with you at all times.

ABLS: Accreditation Body for Language Services Tel: +44 (0)1493 393471

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