Enrolment & Payment

  • To enrol on a SUL course a student enrolment form must be completed and returned with either full fees or a deposit of £250 for individuals, or 10% of the total course fees for group bookings, before we can reserve a place or issue a visa letter. The deposit is non-refundable except in cases of visa refusal or course cancellation.
  • All course fees must be paid to us 30 days before the course starts.
  • Deposits and course fees must be paid by bank transfer and must include any bank transfer charges.
  • If full payment has not been received by the course start date, the student will not be permitted to join the course.
  • You can make payment by bank transfer, credit or debit card at guaranteed lowest cost to you. See our how to pay page for more details on how to make payment.

 

Services

  • In the event of circumstances beyond our control, we may change the services offered, including details of locations, courses, facilities and dates of programmes.
  • Where the number of students at any level is insufficient to form a viable group, we may provide group lessons at a different time of day or location, or one to one lessons.
  • Lessons are held in suitable premises which are usually school classrooms for groups, and teacher’s homes for home tuition.
  • SUL Language Schools will take all reasonable steps to deliver the services the client has booked. However, if due to circumstances beyond our control this is not possible, we reserve the right to provide alternative services of at least an equivalent standard at no additional costs to the client.
  • Teaching hours are 60 minutes of teaching. The number of lessons and length of lessons are defined for each course.
  • Educational visits and excursions may be changed in the event of bad weather or other circumstances beyond our control.

Refunds and Cancellation Policy HOMESTAY /HOME TUITION

  • If a cancellation is made up to 30 days before start date, SUL retains the deposit.
  • If a cancellation is made between 30 and 21 days before start date, SUL retains 50% of the course fees.
  • If a cancellation is made between 20 and 8 days before start date SUL retains 75% of the course fees.
  • If a cancellation is made less than 8 days before start date, SUL retains 100% of the course fees.
  • By ‘course fees’ we mean the total quoted price.
  • If a visa application is rejected and we are given written evidence before the start of the course, we will refund the fees received in full less an administration fee of £100.

 

Refunds and Cancellation Policy RESIDENTIAL

  • If a cancellation is made up to 60 days before the course start date, SUL retains the deposit.
  • If a cancellation is made between 60 and 31 days before start date, SUL retains 50% of the course fees.
  • If a cancellation is made between 30 and 8 days before start date, SUL retains 75% of the course fees.
  • If a cancellation is made less than 8 days before start date, SUL retains 100% of the course fees.
  • If a visa application is rejected and we are given written evidence before the start of the course, we will refund the fees received in full less an administration fee of £100.

 

Refunds and Cancellation Policy ALL COURSES

  • No fees are refunded if a student cancels or curtails their course on or after the start date.
  • If a student decides to cut short a course or change from a more expensive course to a cheaper one, there are no refunds.
  • A credit on tuition is considered in cases of serious illness or bereavement in the immediate family, providing we receive documentary evidence.
  • We may charge a booking amendment fee of £25 per person if you change the course or accommodation you originally booked.

 

Insurance

  • Our comprehensive travel insurance is with StudentGuard+ and full details can be found here.
  • This is included for Home Tuition courses of at least 1 week and all other courses of 7 nights or more.

 

Health

  • We advise that you be in good physical and mental health at the start of your course, if this is not the case and/or your fail to declare any material matters relating to your health on your Student Enrolment Form, we reserve the right to require you to leave any course. This will be at your own expense.
  • If we are not informed of a medical condition that affects a student’s ability to participate normally in the course they are attending, we reserve to right to make a charge for additional support.

 

Public Holidays

  • Normally there are no lessons on days which are UK public holidays. Students are offered replacement lessons on other days in the same week.

 

Complaints

  • If any student is unhappy with any aspect of the course firstly they should contact SUL’s local representative or their Agency (if any). If they are still not satisfied, they should write to SUL Head Office. We will endeavour to resolve all complaints in a timely manner.
  • Students can also contact our accreditation organisation, ABLS, at www.abls.co.uk.

 

Liability

  • SUL will not be held liable for loss, damage or injury to persons or property.

 

Statutory Rights

  • These terms and conditions will be interpreted as per UK law. Our terms and conditions do not affect your statutory rights under UK law, and do not remove the right to take further action under the UK’s consumer protection laws.

 

Valid Prices

  • Our prices stated on our current price list are valid from the 1st of January to the 31st of December of the current year.
  • We reserve the right to unilaterally change prices as a result of governmental regulations, tax increases, exchange rate variations or other events beyond our control.

 

Conduct of Students/Expulsion

  • All students are expected to abide by UK or Irish law during their time on the SUL programme, including age restrictions for buying cigarettes and/or alcohol.
  • All students are expected to behave responsibly and not to damage any property belonging to SUL Language Schools or their partners, including in their host family or residential  accommodation.
  • Students agree to fully indemnify SUL Language Schools against any loss or damage to premises, furniture or any other property of host families or campuses or of any other person by the student.
  • Students undertake to pay SUL Language Schools a charge in respect of a replacement room key in the event of loss or damage to the original.
  • Students must follow the rules of each course and follow the instructions of SUL employees, treating fellow students and staff with respect.
  • SUL reserves the right to remove any student from a course or homestay if their behaviour is deemed to be against the best interests of the programme. On courses for young learners, this includes (but is not limited to) smoking, the drinking of alcohol or the taking of illegal drugs. SUL will not be liable for any costs resulting from a student’s expulsion, and no refund will be given.

 

Promotional Activity

  • SUL Language Schools will take all reasonable steps to ensure that the information contained in our brochures, prices, leaflets and advertising is accurate, and any changes will be shown on the website.
  • We reserve the right to alter or withdraw any facility or amenity or adapt any course without notice if this is necessary.
  • SUL Language Schools reserves the right to use photographs and videos of students taken whilst students are participating in one of our courses strictly for publicising our courses and programmes. If parents of any student do not wish their child to be photographed, they are required to tick the appropriate box under the declaration section of the enrolment form. It is students’ responsibility to absent themselves.
  • Most photographs used in our publicity of participants on our courses are taken by SUL students & staff. A small minority are bought from image banks.

 

Data Protection

  • Any information given to SUL may be held on computer and shall be used in accordance with national data protection laws.

 

Transfers

  • Course fees do not include flights or transfers to the centre or school, except where specified. We will offer transport from your port of arrival to your accommodation (“Transfers”) subject to the payment of an additional charge
  • You must indicate whether you wish to reserve a transfer on your Student Enrolment Form and provide us with full details of your arrival time, at least 7 days before your start date (failure to do so or any extra costs incurred by the Supplier School as a result of incorrect, delayed or inadequate information provided by you may result in you incurring extra charges, unless through circumstances beyond your control).
  • If transfers are included in the course fees for a specific course, you must refer to the information in the brochure & on the website for that course for the designated airports or train stations and landing/departure time restrictions. If arriving at an airport other than those designated, or at a time outside of those designated, a surcharge will apply if a transfer is required.

 

Permissions

  • In the event of serious accident or illness the authority of a parent/guardian is required before emergency medical, surgical or dental treatment can be carried out. If permission cannot for any reason be obtained and to avoid delay in arranging emergency treatment, we understand that permission is given to SUL by ticking the box on the Student Enrolment Form.
  • We understand that, unless we receive written permission from the parent, a student will be expected to attend all leisure programme activities without exception.

 

Free Time

  • For children aged 16 and over parents must give written permission for their child on any homestay course to go out alone up to 10pm if deemed safe and suitable by their host family. This does not apply to residential courses as students are not permitted to leave the site unchaperoned.
  • Students on group courses may be given free time during the day within a supervised area with a known meeting point.

Visas

  • Students from non-EU countries who require a visa to enter the UK or Ireland must indicate this on their enrolment form.
  • Students requiring a visa invitation letter will be subject to a £50 administration fee per booking.